What is an AI Agent?
An AI agent is a kind of software application that understands situations, makes decisions, and completes tasks with limited human direction. Such artificial intelligence systems rely on data awareness, contextual understanding, and logical decision-making paths to reliably support business, technical, or user-focused objectives.
An AI agent differs from basic software because actions depend on reasoning rather than fixed commands. Context, past interactions, and defined goals guide how responses and decisions occur across connected tools and platforms.
Modern organizations and businesses utilize an AI agent as their digital assistant that supports sales, support, and operations by handling tasks independently. Their business value comes from consistency, accuracy, and the ability to manage multi-step activities without constant supervision or repeated manual input.